* All Calls will be connected to our Office in Gloucester, where we will delighted to help you
We use the most powerful van-mounted carpet cleaning machines in the UK. Guaranteed the Deepest Clean and the Fastest Drying
GUARANTEED.....The Most Thorough, Deepest, Fastest Drying, Longest Lasting Clean, that is Baby Safe, Pet Safe and WoolSafe, Sanitised and Free from Odours or Your Money Back!
We are extremely sorry to hear that we have not lived up to our reputation, however we will try extremely hard to resolve your issue at the soonest opportunity, and we hope that we are able to restore your confidence in using Proclene.
We are human and sometimes things can go wrong, however no one
likes it when it does go wrong, and I personally will be the first
to complain or let it be known, so I would very much like to know
when we have not delivered 100% in what we promised you, which
should be a
professional skilled, thorough and safe clean.
Please do not hold back on what you would like to say, though
please be civil.
Should you not be happy with the resolution we offer you, we fail
to resolve your complaint or we fail to resolve your complaint
within 30 days, you are then provided with access to a choice of
ombudsman's, details below.
How to Complain
Please see our terms and conditions by clicking
here
Should you have any cause for complaint whatsoever;
Please contact us in the first instance by Freephone: 0800 488 0117
email: complaints@proclene.com
Online: complaints form
Postal: Complaints, Proclene Limited, 88 Longhorn Avenue, Gloucester, GL1 2BZ.
Any complaint will be taken
seriously and will be dealt with in a professional manner using
our complaints recording and handling procedures.
All complaints will be acknowledged, recorded and registered
within 24 hours, for a speedier resolution we will contact you
via telephone and follow up in writing within the same 24 hour
period, we will aim to provide you with an offer of resolution
within 48 hours and resolve fully within 30 days from receiving
the initial complaint, although we do aim to resolve as quickly
as is possibly convenient to both parties.
We will do our absolute very best to resolve any issue
or complaint that you have in the shortest of time and
causing the least inconvenience.
Failure to Resolve a complaint in-house
If for some reason we are unable to
resolve your complaint using our own procedures, then for
your added peace of mind, as a member of the National Carpet Cleaners Association you are
provided access their
Dispute Resolution
Service, they
will provide you with an impartial review of the
complaint that you may have.
The NCCA complaints service can be contacted by calling 01562 547754
or by using their form at Dispute Resolution
Service
You will need to quote
Our membership number; 3068 - Proclene Limited
Customers also have access to;
Trading Standards Approved
Scheme - Buy with Confidence Complaints handling service, you
can use the following link to lodge your complaint against us,
our services, staff etc.,
Which? Trusted Trader
Dispute Resolution Ombudsman
again will provide you with an impartial review of your complaint. In the unlikely event of a complaint arising and you
wish to refer the complaint to them please contact Which?
Trusted Traders in the first instance on 0117 456 6031.
Our membership number is; 4030000433 - Proclene Limited
We will do our absolute very best to resolve any issue
or complaint that you have in the shortest of time and
causing the least inconvenience.
All reviews below can be proven that they are Genuine.
Carpet and Upholstery Cleaning Testimonial Ratings: 10 out of 10 based on
5013 testimonials
[TRANSCRIPT] My name is Mrs. Lott postcode GL2 0EJ and that's Gloucester. I had my front room carpet cleaned and I haven't had you before,
but I would recommend you and in fact I'm going to recommend you to my brother later on today, because he's looking for someone to clean his carpets.
So, I'm really, really pleased with Proclene and will definitely have you again. I give you 10 out of 10. I did have it cleaned a couple of years ago
and that was good, but nothing compared with what Proclene have done. and the person who came to do it was extremely efficient, on time. very polite,
very helpful and he explained all the procedures. So, all in all I was very, very pleased and I give you 10 out of 10. So, thank you very much. Once again.
[TRANSCRIPT] One of the chairs was disgusting and I was hoping to get a new one. Thought I'd put him to the test.
It was magic absolute magic. I couldn't believe it. Part of me was gutted. I couldn't have a new suite but it was beautiful.
I've had some new cushions and it all looks lovely, and the gentleman that came was one of the nicest working people I've ever had in my home,
so thank you very much and I will recommend you to all my friends and thank you so much. I'd just like to say thank you and to the lovely guy who came out. Thank you.
I have used Proclene before and I was please with the results and service that time, and yet again, I am pleased with the results, in-fact the results were excellent,
and the customer service was also excellent. They inspected everything and gave me a clear and honest indication of what i should expect, and they delivered exactly what they promised.
They were very tidy, and they arrived on time. I would be happy to recommend Proclene for carpet and upholstery cleaning. The service was Worth every penny
Proclene CONSIDERABLY SUPERIOR TO OTHER CARPET CLEANERS
Proclene were recommended to me, and I have to say I highly recommend Proclene too. I have used other carpet cleaning companies,
and must say "Proclene are so much better! considerably superior and they give excellent advice", I will definitely only use Proclene in the future as they were outstanding in every way.
They gave clear and honest expectations of results and achieved exactly what they promised which was outstanding and unbelievable.
The customer service was also amazing, we had a stain that appeared from nowhere and they insisted on coming back to remove the stain.
Proclene provided a service that was worth every penny, I can't imagine a better service. Highly recommend!
I have used Proclene before; they are always reliable and the service is excellent. They provide clear and honest indications on what to expect which is always spot on. There is nothing they could change that would make my experience of using them any better; Our carpets and rugs look amazing, the customer service is amazing. Highly recommend and we will only use Proclene. The service was worth every penny.
and approx. 425% More Extraction Power than what our competitors use
Using The Worlds Leading van-mounted carpet cleaning machines to provide the Most phenomenal cleaning and fastest drying times in the UK. GUARANTEED
ISO 9001:2015 Certified for customer service and quality.
ISO 14001:2015 Certified for providing an Environmentally Managed and Focused Carpet and Upholstery Cleaning service - doing our bit to protect the environment
