Welcome to Our Carpet and Upholstery Cleaning FAQ Page

It's generally recommended to get your carpets and upholstery professionally cleaned at least once every 12-18 months. However, the frequency may depend on factors such as the amount of foot traffic, pets, and overall wear and tear.

Do not assume removable covers can go in the washing machine, especially natural fabrics; the covers will most likely shrink and will no longer fit the cushion. seek advice from a specialist

Many manufacturers will put dry clean only labels on upholstery fabrics because they do not know or fail to invest in research of suitable cleaning processes, it is their way of covering their backs. That being said there are many fabrics that are not suitable to be wet cleaned. Proclene have over 40 years experience in cleaning hundreds of different fabrics, we know how these fabrics respond to different cleaning processes, we will advise you accordingly and we will never take risks. Should we ever get it wrong, we are fully insured and will ensure you do not lose out.

While it's possible to clean your carpets and upholstery yourself, professional cleaning services have access to specialised equipment and cleaning solutions that can provide a more thorough cleaning. Additionally, incorrect cleaning methods can damage, discolour carpets and upholstery and even risk mould and cause health issues.

Yes we can, ChemDry pay manufacturers to put these labels on upholstery to persuade customers to use them.

The drying time may depend on several factors such as the cleaning method used, humidity, fibre type and construction type of the carpet or upholstery. When using Proclene, your carpets are typically dry in an hour and upholstery will be dry in approx. 4 hours, this is because Proclene use the most powerful van mounted carpet cleaning machine in the world.

Proclene always aim to clean carpets and upholstery using 100% safe for you cleaning products that are safe for pets and children. However, some-times we may need to use a harsher product to remove a stubborn stain or extremely soiled carpets or upholstery, however, we always seek the customers approval and when we do use such a product, we thoroughly neutralise it and rinse it out. We ensure we leave no residue behind and guarantee your family's safety.

It's important to inform us of any delicate fabrics or materials at the quotation stage, we can then advise you what method of cleaning we are able to use. Before we commence any cleaning we always inspect the carpet, upholstery or rug to ensure the correct cleaning method is adopted and advise you accordingly. We never take risks.

Regular vacuuming can help remove surface dirt and debris from carpets and upholstery. Additionally, immediately treating spills and stains can prevent them from setting in and causing permanent damage.

Proclene provide a satisfaction guarantee, should you not be satisfied we will work with you to address your concerns or issues. We always urge you to inform us of any problems with the cleaning so that we can address the issue sooner rather than later. We will always provide you with a clear indication of what you should expect before we start any cleaning, we will never leave you guessing, if we don't deliver on our promise, we want to be informed and we will make it a priority to solve the issue.

While Proclene have over 40 years experience in expert stain removal, we never guarantee to remove stains, in-fact no professional carpet cleaner will. We do however guarante to use our 40 years experience, along with our expert knowledge, advanced stain removal training and patience to provide achieve the best results. Additionally, the effectiveness of stain removal will depend on the age of the stain, the type of stain, the type of carpet or upholstery, what chemicals you have used, and whether the item has been treated with a stain protection product.

Professional cleaning can help remove pet odors from carpets and upholstery, but the effectiveness may depend on the severity of the odor and how long it has been present. Additionally, specialized pet odor removal treatments may be necessary for more severe cases.

The length of the cleaning process may depend on the size of the area being cleaned and the cleaning method used. Typically, it can take anywhere from a few hours to a full day to clean carpets and upholstery.

Most professional cleaning methods are safe for carpets and upholstery and will not cause shrinkage or stretching. However, it's important to inform the cleaning company of any delicate fabrics or materials that may require specialized cleaning techniques to prevent damage.

The cost of carpet and upholstery cleaning may depend on several factors, including the size of the area being cleaned, the cleaning method used, and any additional services or treatments requested. It's best to request a quote from the cleaning company before scheduling a cleaning appointment.

Some cleaning companies may offer furniture moving services, but it's best to clarify this before the cleaning appointment. If furniture needs to be moved, it's important to clear any valuable or fragile items beforehand.

Professional cleaning can help remove allergens such as dust, pollen, and pet dander from carpets and upholstery, which can improve indoor air quality and alleviate allergy symptoms. However, it's important to also maintain regular dusting and cleaning of other areas in the home to further reduce allergen levels.