How Proclene Clean Carpets.
Cleaning carpets and upholstery correctly, safely and effectively requires experience, knowledge, understanding, skills, training, and just as important, the right equipment and tools, the better the technology and the experience the better the effectiveness of the clean. Fortunately, Proclene have been professional carpet cleaners for over 40 years and are the only company in the UK to use the worlds most powerful van mounted carpet cleaning machines, giving us the biggest edge ensuring superior cleaning.
Additionally, to ensure we are at the the forefront providing the most superior clean practically possible, we include the following steps, if they are not carried out, results will be short lived with rapid re-soiling becoming an issue.
Due to our expertise, approach and technology, a Proclene customer requires our service once every 2.5 years, compared to every 9 - 12 months with typical carpet cleaning companies.
STEP 1 - Pre-Clean Inspection/Survey
We inspect every item requiring our care, ensuring no damage will occur, and the cleaning method will be effective and safe, and identify and suspected issues including spots and stains. This information will be relayed to you.
STEP 2 - Fibre Identification
We need to know what we are cleaning to ensure the correct method of cleaning is used, and that any cleaning will be safe and effective.
STEP 3 - Consultation
Once we have completed our inspection and identified the fibres, we will advise you on the results you can expect, including any potential issues, drying times and problematic stains. We will be 100% honest with you.
STEP 4 - Thorough Vacuuming
Using commercial HEPA certified vacuum cleaners using genuine HEPA filters, to remove up to 85% of dry soil particles, preventing it from turning to slurry. Pre-vacuuming helps to keep your carpets and upholstery looking cleaner for longer after a professional clean, and reduces abrasion of the fibres.
STEP 5 - Advanced Stain Removal - Oil Based
We treat stains that are oil/grease based prior to any pre-spraying, ensuring we are successful in removing them and that it is not spread out when wet.
STEP 6 - Pre-Treatment
We apply a soil releaser to the fibres, our preferred choice is known as a Micro-Splitter as it is 100% natural, hypoallergenic, baby safe, pets safe and totally environmentally friendly, in-fact it is a food grade salt, this helps soils become detach from the fibres of your carpets and upholstery fabrics, holding it in suspension until the soil is rinsed from the fibres and extracted out.
STEP 7 - Agitation
Subject to the fibre type and construction method, we will use mechanical agitation (Contra Rotating Brushes) to ensure the pre-treatment is thoroughly brushed and massaged through each and every fibre (much like when you wash your hair), opening the fibres and detaching the soils, this will also lift the pile to improve it's appearance.
Mechanical agitation is not suitable for all carpets and upholstery construction methods and all fibre types, in such instances we will gently massage the pre-treatment in to the fibres for safe effective cleaning.
STEPS 8 - Triple Rinse™: The Most Advanced Carpet & Upholstery Cleaning.
Using Triple Rinse™, we thoroughly rinse and extract the remaining soil from your carpets, upholstery and rugs. Infused with a mildly acid solution to neutralise any alkaline based cleaning products, it also conditions the fibres (much like your hair needs conditioner) for that soft, silky feel.
Also infused with: antimicrobial and deodorising treatments for a truly sanitised and deodorised carpet and upholstery cleaning service.
Triple Rinse™ is a combination of technology and methods, developed by Proclene; It removes any trace of cleaning solutions for a true "no residue carpet cleaning" and 99% all soil from the fibres. The result: carpets and upholstery look much cleaner and stay looking cleaner 2 x Longer.
The method: We rinse in 3 directions, back, forth and sideways to ensure 3 dimensional cleaning is completed for a superior cleaner result.
STEP 9 - Advanced Stain Removal - Water Based
The majority of spots and stains will have been removed through the Triple Rinse™ stage, but some more complex ones will need additional treatments to remove them, not a problem, Proclene are "Advanced Stain Removal Specialists" them. We will use our 40 years experience, knowledge and just as important; patience.
STEP 10 - pH Check
We now check the pH level in the fibres with a digital pH meter, this ensures that we have removed all cleaning and stain removal solutions, and left your items in a safe state, ensuring no rapid resoiling occurs.
STEP 11 - Client Inspection
Now that we have successfully cleaned your carpets and upholstery, and we are happy that they couldn't be any cleaner, we then ask you to inspect our cleaning with us to ensure that you are 100% delighted with our cleaning.
STEP 12 - Stain Protection - (optional)
After we have inspected the carpet cleaning with you, and ensured you are 100% delighted; we can apply a stain protection to help maintain the appearance of your carpets and upholstery by helping prevent life's little accidents from becoming permanent stains. (this is an optional extra, watch our video to see how it works).
STEP 13 - Pile grooming
Now that you are 100% delighted, we will groom the fibres of the carpets to reset the pile and speed up the drying times.
STEP 14 - Check Up Call
In 48 to 72 Hours we will give you a call, this is to ask if you have any concerns or questions, or for you to point out something that you feel we may have missed. If we have missed something we will call round at your earliest convenience and put right.
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